Our contact details
Name: Counselling for Social Change
Registered Address: 23 Alma Terrace, Penzance TR18 2BY
Phone Number: 0333 050 8825
E-mail: office@counsellingforsocialchange.org.uk
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Therapy notes
- Therapy Assessment
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you to allow us to provide counselling support. We use the information that you have given us in order to maintain an accurate record of your therapy with us. We may also use this information in the event of safeguarding concerns.
We may share this information with Multi Agency Referral Units or your GP if there is any concern about your safety or the safety of another.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting office@counsellingforsocialchange.org.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored using Formsite.com, Cliniko.com and Google.
We keep clinical notes and contact details for 7 years. We will then dispose your information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at office@counsellingforsocialchange.org.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk